$45 for 2 users per month billed annually, $23 per month per additional user. What is better Samanage or SimilarTech? To make sure you find the most useful and productive CRM Software for your enterprise, you should compare products available on the market. Learn more about migration. 98%, respectively). Now add the prefix that you saved in Email Advanced Settings (check the previous section) page to the ticket ID in the following format:A solution for this would be to create a custom drop-down field. Integrate Freshservice with your favorite software using our extensive list of integrations. Get Freshdesk. The various configuration options are: Field. Like Freshdesk, it’s built for businesses with trouble ticketing and managing questions and concerns from external customers. 3/5 stars with 701 reviews. If you want to get a easy way to learn which CRM Software product is better, our proprietary algorythm gives Samanage a score of 8. Both Samanage and Zendesk were reviewed by a panel of reliable SaaS experts who carried out a full examination of all important elements of each software. Create multiple SLA policies to align to your team’s needs, and set expectations about your service delivery to employees. Cloud based ITSM software for your service desk Powerful IT help desk automation tool to manage incidents, assets and more Sign Up for Freshservice ITSM SystemUse the Discovery Probe to scan all assets in your network and the Discovery agent to capture real-time asset information. email. SolarWinds IT service desk and asset management software parties with 200+ cloud apps -. Freshdesk is a go-to IT management software for new and growing businesses. 7 Articles in this section Written by Tetiana Belevska, Natalia Tomchyshyn and 1 other . Freshdesk is rated 8. You will find your Freshchat account (s) listed on the following page. 95% for Freshstatus). Build a comprehensive knowledge base with solutions to incidents and problems that can be used by both technicians and employees alike with Freshservice knowledge management. We’ve used Salesforce, Zendesk, Groove and others. This includes ID card, laptop, creation of the official email address, CRM access, etc. Freshdesk vs Samanage: which is better? Base your decision on 14 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. MetaCaseDesk (100%) for user satisfaction rating. More about Support Channels →. 15 seconds. DOWNLOAD NOW. Freshdesk uses a shared inbox that lets agents easily access, assign, prioritize, and merge tickets. They don't eat their own dog food. Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. However, the Samanage Service Platform can be integrated with over 200 cloud apps, such as Google Analytics, Slack, DropBox and more so that your business can provide customers with self-service support options. You will have a new section of fields called “ Service Tasks ” Under All Fields → Type. 740,545 professionals have used our research since 2012. You can also see which one provides more tools that you need or which has more suitable pricing plans for your current situation. DOWNLOAD NOW. You should also check the software company’s background; can you count on them and. Or you can look at their general user satisfaction rating, 98% for Samanage vs. Top 10 Alternatives to Samanage 1. 9 for Samanage vs. As part of PagerDuty’s 700+ platform integrations, they constitute a select tier in the industry’s largest ecosystem of native integrations. The SMB Guide is reader-supported. Step 1. Install Orchestration apps at ease with zero code. It's also possible to check their particulars elements, like services, plans, costs, terms, etc. Select from “Can View, Can Edit, Can Manage” to grant agents permission for that. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Hesk Help Desk provides Email. Then found LiveAgent. The records are part of the service incident database. 98%, respectively). An account can have a maximum of 15 custom dashboards. This guarantees that your enterprise can get the most productive and effective application. MS Office 365. Samanage, is a robust help desk software solution. On the Service provider details page, edit the ACS URL to replace {your‑domain} with your domain name. Likewise, Samanage and Freshservice Power-Up for Trello have a user satisfaction rating of 98% and N/A%, respectively, which reveals the general response they get from customers. Similarly, you can see which software has higher general user satisfaction rating: 98% (Samanage) and 90% (Front) to find out which software is the better option for your company. Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure with IT Asset Management software. 1. For overall product quality, Zendesk received 9. As per Garter, Freshservice has Increased Product Maturity, to an upper-intermediate SM tool. SolarWinds Orion Platform. Automate workflows, deliver services efficiently and reduce resolution times. Read reviews. Samanage (overall score: 8. 7 points, while Samanage gained 8. Key features include smart. Go to profile settings, and click Authorize Slack in the Connect to Slack widget. HubSpot Service Hub Agent efficiency. 30 seconds. At the same time, Samanage is rated at 98%, while AzureDesk is rated 100% for their user satisfaction level. Disable (AHT) Click this option to disable the AHT feature for your account. Samanage also provides a free trial to users. 1-1000+ users. Zendesk. 9 points. Migrate your data from Samanage today. It's also possible to match their overall user satisfaction rating: Freshdesk Messaging (96%) vs. Deliver IT support anytime, anywhere. Do check out the articles linked to each step to understand how to set them up. The quality and timeliness of support are important parameters when comparing Freshdesk with Hesk Help Desk. Report incorrect company information. You can purchase Zendesk with Agent/Month payment plans. That’s it! Compare Freshdesk and Vision Helpdesk based on features, pricing, verified reviews, integrations & more. Freshdesk En iyi omnichannel müşteri hizmetlerini sunmak için tek platform. All plans offer a free trial that. Integrated asset procurement. Get a bird’s eye view of contract costs with Analytics. Scroll down to the Apps section, then select +Add app. In the search results, hover over the Samanage SAML app and click Select. With an inbuilt, growing repository of 1000+ applications, we auto-classify your applications to make SaaS management a breeze. No strings attached. Freshservice Demo Day. The Freshdesk migration will only require your API key — no additional coding is necessary. JIRA Service Management is Atlassian’s IT service management (ITSM) solution. Business : $ 49/Agent/Month/Billed Annually. You can use Flexible Hierarchy to structure your knowledge base with additional categories or sub-folders up to 5 levels. Improve efficiency,. 9. After installing the Freshdesk app from the Zoom Marketplace, access the 1:1 Freshdesk app channel in the Zoom chat client. Freshdesk is a customer helpdesk system by Freshworks that helps businesses unify ticket resolution across channels and support their customers with robust self-service. Out-of-the-box integrations with 3rd party applications that can be easily combined with Freshservice workflows to streamline. Once they hit the 'Submit' button, their ticket will be created in your helpdesk with the 'Source' field value set to Portal. 30 seconds. Unsure which solution is best for your company? Find out which tool is better with a detailed comparison of Samanage & Freshdesk Contact Center. Add reminders on to-dos; Agent collision prevention; Bulk actions; Custom & Group Views; Edit/hide threads; Email signatures; Filtered Search; Group your agents; Interaction History (Ticket activities) Keyboard shortcuts; Mobile app;Start your 14-day free trial. Freshdesk is the gold standard for help desk offerings aimed at smaller businesses. 1130 Ratings. The sample is a required step to evaluate your database size and provide you with a quote. Whereas, Samanage provides Agent/Month/Billed Annually payment plans. Click on “New Category” to create a top-level classification for your knowledge base. An IT asset is classified as any company-owned. This SW Service Desk (formerly Samanage before SW acquired them) or Help Desk? I’ve used SW SD at previous org and was happy enough with its capabilities. 10:00 AM - 10:30 AM AEST. In the search box, type Freshdesk. Every resolved incident is a level up the leaderboard, and each satisfied customer. Free. Track IT initiatives to deliver outcomes on time, every time with a waterfall, a modern agile, or a hybrid approach. Recent Reviews. Once installed in the company server/asset, the application communicates with the devices in the network to gather critical hardware and software related information for further use by the IT support team. Description. 743,467 professionals have used our research since 2012. We will move up to 100 random tickets and their associated organizations and customers from your source helpdesk. Get your service desk software up and running. Plan releases by documenting the build and test plans from beginning to end. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. Integrate with your collaboration tools such as MS Teams and Slack to provide modern support, leverage AI to deflect tickets, encourage self-service, and deliver delight to all your employees. Project Management. Creating and managing tickets is a seamless process, and the automation features have significantly reduced our workload. More than 1,50,000 businesses use cloud-based Freshdesk globally. 2704 Help Desk & Asset management software: cloud-based, beautiful, easy to use, ITSM/ITIL ready: deliver superior customer service. Then choose the option Are you an Agent?Login here and it will redirect you to the Freshworks page. Awesome platform, highly recommended. ServiceNow vs BMC ServiceNow vs Microsoft ServiceNow vs IBM See All Alternatives. It unlocks all teams at high velocity by: 1. Zendesk provides a free trial whereas, Samanage does not provide a free trial. 9, respectively) or their user satisfaction rating (90% vs. ServiceNow vs BMC ServiceNow vs Microsoft ServiceNow vs IBM See All Alternatives. Step 1: Authenticate Code by Zapier and Webhooks by Zapier. The quality and timeliness of support are important parameters when comparing Freshdesk with ServiceNow ITSM. To get better insight, here’s how users have rated these products. Freshservice Export Insights. 6 against SimilarTech’s score of 8. On our comparison page, you can actually compare the functions, stipulations, available plans, and more details of Samanage and Freshdesk Messaging. Published March 28, 2023. Freshdesk may temporarily disable access to your portal to ensure account protection and service availability. Freshdesk vs Samanage: which is better? Base your decision on 14 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. Drag and drop the 'Drop-down' field, enter the multiple choices and choose the desired settings where you could display it to the customer and give. No strings attached. Zendesk Support 6. Categorize, prioritize, and route tickets to the right teams by creating your own business rules. Add reminders on to-dos; Agent collision prevention; Auto Bcc; Bulk actions; Canned forms; Contextual Workspaces; Custom & Group ViewsExecutive Summary. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while Spiceworks is ranked 24th in Help Desk Software with 3 reviews. 5 / 5 stars vs SolarWinds Service Desk which has 565 reviews and a rating of 4. However, your portal will automatically be unblocked after an hour. Clarity SM vs Freshdesk: which is better? Base your decision on 20 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. A simple, practical tip is to note down the strengths and weaknesses of both solutions. Add employee items from the Service Catalog. Discover your SaaS estate right within Freshservice using integrations with leading identity providers and SaaS applications. Upgrade Your Customer Support Game by switching to Freshdesk - the ultimate customer support software for businesses of all sizes. Freshdesk ServiceDesk is a full featured ITSM application that takes cues from ITIL best practices. Check out the Webinar on Freshservice 2020 Product Roadmap Save Your Seat for the Webinar Try Freshservice by Freshworks Inc. Click here to. Find out which software is best for your business today. Samanage and look at their overall scores (9. Start free trial. Better cybersecurity. Top Companies in this report are: Freshdesk, Samanage, Serena Software, Cloudhealth Technologies, Landesk Software, Zoho Corporation, Sysaid Technologies. This makes the integration not only impeccably reliable and secure but also scalable as your business grows. Samanage Service Desk Pricing Plans: Samanage Service Desk offers help desk and asset management solutions on monthly subscription. Resolve incidents and service requests with intelligent virtual agents that are ready to start helping on day one. HelpCrunch got a 8. Choose between Private Note, Public Note, Customer reply, or Agent reply. Top 10 alternatives to LiveZilla includes Zendesk, ManageEngine ServiceDesk Plus, Hiver, Freshdesk, Salesforce, RemotePC, SysAid, ControlHippo, Hubspot CRM AND LiveAgent. 3. TOP Samanage Alternatives. Samanage got a 8. On our comparison page, you can actually evaluate the features, stipulations, available plans, and more details of Samanage and Freshstatus. Freshworks President Dilawar Syed. Key features include smart automation. Click on Pencil Icon next to the agent’s name. 1%. Analyze trends and stay on top of tickets by allocating resources at. We use Freshdesk but I would like to change. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Salesforce Service Cloud provides Email, Phone, Live Support, Training and Tickets. We will move up to 100 random tickets and their associated organizations and customers from your source helpdesk. 2 minutes. 731,546 professionals have used our research since 2012. Jira was fine just didn't fit our needs. Discover, manage and optimize your SaaS Applications in Freshservice. Learn about Freshdesk's customer support software for small to medium-sized businesses. Freshdesk is ranked 6th in Help Desk Software with 14 reviews while TOPdesk is ranked 20th in Help Desk Software with 4 reviews. What I want is what's actually on the support site for freshdesk. Integrated ticketing across email and social. Track and manage all the assets throughout their lifecycle, on the go. 2 and user satisfaction at 99%) and Samanage (overall score at 8. The analysts authoring the global Cloud Based ITSM market report have. 18 Articles in this section Written by Natalia Tomchyshyn. Build other sources of truth like product and vendor catalogs to create an. This will help your customers get a solution without reaching your support and will also help deflect tickets on your account. The smooth-as-silk integration allows you to schedule tasks for agents and set them on repeat mode. 0, while Zoho Desk is rated 8. 1. Analyze a range of top Help Desk Software that offer similar benefits at competitive prices. Designed to delight: How we optimized our Freshworks website for a stellar UX. Freshservice is an ITIL aligned service desk solution that offers contemporary features for an effective IT service management, ITSM. Please navigate to Admin > Workflows > Ticket Fields. Annotate images in tickets; Annotate images in the knowledge base articleLeverage the Full Power of Freshservice IT Automation. A conversation about your service management goals and how Freshservice can help. With Freshdesk Analytics, you can analyze your entire helpdesk and, most importantly, come to conclusions. Try freshservice for free, ask for a personalized demo, or chat with us. The scores and ratings give you an overall idea how both these software products perform. Step 2: Pick one of the apps as a trigger, which will kick off your automation. A proven way to prepare for the migration is to get acquainted with the detailed guide that covers each step of the process in detail. How Code by Zapier + Webhooks by Zapier Integrations Work. Help Desk Migration ensures transparent pricing where the price depends on the number of records you want to transfer. Pick the information you need to export from Freshdesk to ServiceDesk Plus or vice. It's price starts at $15. compare products freshdesk vs samanage on DiscoverCloud. Additionally, Freshdesk lets…. Select Freshdesk as your source platform specifying the credentials of the account you want to migrate from. Easily compare features,. Samanage, is a robust help desk software solution designed for mid-sized to large-scale enterprises. Problem Tracking Software 2020 Global Market Key Players – Zendesk, Freshdesk, Samanage, Freshservice - Analysis and Forecast to 2026. IT is a domain marked by continuous change. Freshworks Customer Service Suite, Freshdesk. Service offerings must be aligned with end users’ requirements and needs. " Provide your new helpdesk address in the text box per the naming conventions. Link a customer support ticket to a task by clicking the Add Freshdesk ticket button on the Freshdesk field. Here you can match Freshdesk Contact Center vs. 4 User satisfaction: 97%. Stay on top of what your clients think about the services and support you provide. We believe the 2021 Gartner Magic Quadrant for the ITSM tools report examines and evaluates the global market for IT Service Management tools. Below it's also possible to check their functions, terms, plans, etc. Samanage has 8. There will be a different Freshworks profile created for that email address and you can set a new password for the same. All features IT Asset Management software. 7 and Samanage a score of 8. Best Freshdesk alternative overall. 6. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. Step 2: Build Onboarding Kits. Streamline IT service management with Freshservice. Jitbit 20. SharePoint. When you want to email freshdesk a question you use a modified version of the widget but by default they show the search results and require the users to make an additional click to send the email. Samanage Service Desk is a cloud hosted help desk and asset management product offered on monthly subscription. The agents will then receive those tickets at periodic intervals based on the schedule you’ve setup. Remember to get only the features that you need to avoid wasting resources for features. When IT assets are managed effectively, they can be made and kept more secure. In the Identity Provider Configuration > Manual Configuration section of the Trust page, copy the Identity Provider URL and paste it into the single sign-on settings in Samanage. Freshdesk vs Samanage: which is better? Base your decision on 16 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. Use an easy side-by-side layout to quickly compare their features, pricing and integrations. Global Help Desk Systems Market 2019 – Freshdesk, Zendesk, Freshservice, LiveAgent, Samanage, Front The given report is an excellent research study specially compiled to provide latest insights into critical aspects of the Global Global Help Desk Systems Market Market by INNOVATE INSIGHTS. 96% for Freshdesk Messaging). The admin needs to ensure that the ' Allow Slash Command ' option is enabled in the app configuration page. Specifics of their characteristics, tools, supported platforms, customer service, and more are available below to help you get a more correct assessment. Pricing starts at $250/month. Click on the ‘Conversations’ icon from the right navigation bar. SimilarTech (96%). They don't eat their own dog food. Freshservice delivers a faster IT service with greater insights, which creates opportunities for continuous innovation. 9 for Samanage) and overall customer satisfaction level (N/A% for DeskMoz vs. What is better eDesk or Samanage? Comparing eDesk and Samanage, it is simple to see which Help Desk Software product is the more suitable option. In fact, the reason that Freshdesk was founded was in response to Zendesk’s 60-300% price increase. , an application manager, writes, “Freshdesk has allowed us to measure and track the response and resolution time of tickets which has been reduced from seven to eight hours down to 30. BMC Helix ITSM vs Freshdesk: which is better? Base your decision on 37 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. Samanage is also multi-tenant meaning a single, always new instance of software that lets customers enjoy the fastest time to. Feb 28, 2023. Below it's also possible to verify their characteristics, terms, plans, etc. Click Continue. Сustom way. Freshservice offers out-of-the-box curated reports for you to stay on top of your contracts and their metrics. The scores and ratings offer you a solid idea how both of these software products perform. With 5,000+ supported apps, the possibilities are endless. With features like around-the-clock customer support and Day Passes for bonus expertise when you're anticipating a traffic spike, Freshdesk remains one of the highest-rated software solutions amongst emerging. Freshdesk is arguably a compelling service desk suite that enables. Additionally, you can check their capabilities and pricing stipulations along with other useful data below. 7 for total quality and performance. Bulk changes are also available when multiple. SAML, or Security Assertion Markup Language, is an XML-based standard used for exchanging authentication and authorization data between parties. An Instagram integration that fetches all comments and mentions and transforms them into tickets. The cloud-based ITSM defines a strategic approach for framing, delivering, controlling, and enhancing the way Information Technology is implemented within an enterprise. 2. Sign up for Free View Pricing and Plans. This will automatically append it the original ticket. The reliable service vendor, Samanage, was founded to bring innovative solutions to businesses worldwide and is currently headquartered in Cary, North Carolina. You can find more information on the Freshdesk cost here. Leverage your professional network, and get hired. Unsure which solution is best for your company? Find out which tool is better with a detailed comparison of Freshdesk & Samanage. About Freshdesk : Freshdesk is customer support software to streamline customer conversations in one place; it is also useful to automate repetitive work and to collaborate with other teams to resolve the issue faster. to determine what application will be more suitable for your needs. Categorize, prioritize, and route tickets to the right teams by creating your own business rules. Billing & Pricing Details. This integration enables companies to streamline and accelerate the service management process and deliver outstanding support from a unified window. ServiceDesk Plus helps enterprises of all sizes and types orchestrate remarkable service experiences. This cloud help desk software integrates very well with modern-day CRM solutions. The ticket requester will be taken to the public ticket page where they can check the status. 3/5 stars with 701 reviews. From basic ticketing to Al-assisted helpdesk, Freshservice fits the needs and allow organizations to grow and scale without having to switch. LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. For instance, here you can examine Freshworks Customer Service Suite and Samanage for their overall score (9. Ticket Dispatch. Discover key metrics to benchmark your IT team’s performance and gain insights on IT service desk excellence across employee experience, agent productivity, service desk efficiency, and scalability. Here, you can check the parallels and distinctions between OneDesk (overall score at 8. 15 seconds. Up to 10 agents. Looking for Samanage alternatives? Try Freshservice - the powerfully simple IT Service Desk Sign Up for Free ITSM Software. Step 3: Choose a resulting action from the other app. A Webhook is a callback to an application or web service triggered when a specific event occurs. Below, we look at the 11 best Freshdesk alternatives, list the key features of each, and offer some insight into what types of teams each alternative works best for: Help Scout. 9, while TeamViewer scored 8. Below is the comparison of the starting price and payment method of Zendesk and Samanage. Tickets in Freshdesk system software come in the form of a card or table to manage essential metrics like changing priority, status reporting, and. Freshdesk. Type your URL in the address bar, hit enter and select Login. Log in to your Freshdesk as an Admin. The CEO of Freshdesk felt the company could offer a similar product at a more competitive price. Software products available out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Zendesk, Freshworks Customer. Zendesk. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer. Samanage is a professional IT service desk management solution that features a large number of useful features like IT asset management, contract management, software asset management, inventory management, and cloud-based ITSM, to name a few. Hevo is fully managed and completely automates the process of not only loading data from your. Freshdesk has a customer base of over 150,000 customers across different verticals. Deploy customer-grade employee experiences with Freshservice. Learn where to find your access credentials to connect your source and target platforms to Migration Wizard. A quick guide to sharing reports: On the reports list page, click the report that you wish to share. Freshdesk and more. The Orchestration center hosts a number of 3rd party apps that can be used in your specific workflows. Samanage Agent efficiency. Reports Monitor has added a new report titled, “Global Healthcare CRM and Contact Centre Systems Market Professional Report 2021-2026” into its vast database of. Provide your Freshdesk domain. Leading issue is auto merging. To learn more, read our detailed Help Desk Software Report (Updated: October 2023). 9, while Zendesk Sell scored 9. HappyFox 14. Login Freshdesk and explore the product. Why is Freshservice considered the best alternative to. Freshdesk features include: Support ticket system integrated. Better cybersecurity. Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. What is better Freshdesk Messaging or Samanage? We are here to streamline the cumbersome process of reviewing Customer Support Software products for you. IF they had this then I'd give them 5 stars. Skip to main content. The 11 best Freshdesk alternatives. Extend round the clock support with intelligent chatbots, virtual agents, and self-serve capabilities. 8 and 8. How to Estimate the Help Desk Migration Price? Automated data migration saves you time, effort, and costs. Free. 9 and AzureDesk a score of 8. Click Save. The service portal is fully customizable, and it allows your. With SAML integration in Freshdesk, users can log in to their accounts using a single set of credentials. Samanage 11. Click New support email. Samanage and look at their overall scores (9. For Improved visibility. 9; user rating: 98%) vs. No credit card required. Freshdesk lets you annotate images that are sent as ticket attachments and used in a knowledge base article. Managing a project is like a high-stakes juggling act, and you need the perfect tracker to keep all the balls in the air. About Samanage Information provided by various external sources 1. You can also look at the specifics of costs, conditions, plans, capabilities, tools, and more, and find out which software offers more benefits for your business. Supports only up to 10 agents. IT asset management (ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment. Asset Management. 8. Switch to the Templates tab. Freshservice's IT change management solution streamlines the change management process, reduces risk, and enhances service quality. You can choose between Asset Management or Service Management, or a combination of both. 9 and 8. Healthcare CRM and Contact Centre Systems Market is Booming Worldwide with Prominent Players - Samanage, Freshdesk and NetSuite, TeamSupport Reports Monitor - Thursday, May 6, 2021. Built-in roadmap, backlog – sprints, and versions allow you to roll out software projects on time. More than 1,50,000 businesses use cloud-based Freshdesk globally. 2. 8, respectively. And then forward it to the helpdesk. Updated: September 2023. 9, respectively) or their user satisfaction rating (97% vs. Modern ITAM for Asset Discovery and Governance. osTicket 12. Read more. You can also check which software company is more dependable by sending an an email question to both and find out which company replies sooner. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers. Slack. 30 seconds. Freshdesk vs Samanage: which is better? Base your decision on 16 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. Likewise, you can compare their general user satisfaction rating: 98% (Samanage) against 95% (Freshworks CRM). 3. Freshservice is cloud-native and built with enterprise SaaS needs in mind, unlike Atlassian, which was built as an on-premise solution and was slower to adopt a cloud strategy (with their server support only recently being sunset). Navigate to Admin > Service Management > Service request management > Employee Onboarding. Enter your search term here. HR requestors can streamline different off-boarding workflows across business functions. Jira Service Desk 15. Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Freshdesk has 3209 reviews and a rating of 4.